10 Largest Competitors Of Zendesk

Zendesk is a software development company that is focused on improving the customer interaction market. It was founded in 2007 in Copenhagen, Denmark, but later shifted its operations to San Francisco, CA. It is a software-as-a-service (SaaS) provider that eases the way in which customers interact with the business representatives. Zendesk provides technological enhancements for communication platforms like smartphones, texting, social media, email, regular phone, etc.

HeadquartersSan Francisco, CA, US
SIC Code7374
StatusPublic, Independent Company of NYSE
Industry SectorSoftware-as-a-Service
Trading SymbolNYSE: ZEN

The help desk software of Zendesk was created by three friends and aspiring entrepreneurs – Morten Primdahl, Alexander Aghassipour, and Mikkel Svane – in Svane’s house. The start-up costs came out of their own pockets. But after launching the software in the fall of 2007, it didn’t take long for their business to become profitable. Currently, Zendesk earns a revenue of $1.34 billion via its 17 offices and numerous clients around the world.

Zendesk Similar Companies:

Salesforce Essentials, ServiceNow, HubSpot Service Hub, Zoho Desk, Freshworks, Kayako, Intercom, Kustomer, SugarCRM, Groove.

Who is Zendesk’s Biggest Competitor?

The biggest competitor of Zendesk is Salesforce. It is a cloud-based software firm with a primary offering of customer relationship management (CRM) services. It was established in 1999 by Marc Benioff, Parker Harris, Dave Moellenhoff, and Frank Dominguez. Its headquarters can be found in San Francisco, CA. The company’s secondary offering, Salesforce Essentials, competes directly with Zendesk.

How Zendesk makes Money

Zendesk creates help desk software to be used by the customer service and sales departments of major businesses. Basically, it automates and speeds up the process of customer interaction. Generating tickets from social media posts, email inquiries, and phone calls, it assigns those to a relevant customer service agent who is available. The ticket also helps the agent pull up information from the database about the particular customer.


Software-as-a-Service is a part of the cloud computing industry that uses a centrally hosted server to provide a software license to users. Almost every software provider utilizes SaaS on some level. Zendesk is one of the leading companies working in this industry. It provides support and sales software on a subscription basis to automate customer interactions. A publicly-traded company, it has numerous subscribers and users in many parts of the world.

Salesforce Essentials

The main product of Salesforce is its CRM software. It helps almost every department of any company to work together, share resources, or collaborate on a project from anywhere in the world. However, its help desk software, Salesforce Essentials, is also quite popular. Benioff, one of the founders, currently runs the company as its chairman and co-CEO. But Salesforce had gone public in just about five years after its launch.

Enterprise Software

Salesforce offers a number of services in the enterprise software and cloud computing industries. Its Essentials platform makes it easier for both customers and service representatives to get in touch with each other. Helping manage problems from the customer end is one of its main purposes. Apart from initiating ticketed conversations, Essentials also provides tracking services and analytical tools. It contributes considerably to the total company revenue of $21.25 billion.


ServiceNow is one of the largest enterprise software developers in the US. Fred Luddy, an experienced corporate executive, founded the company in 2003. Initially called Glidesoft, it was built from the ground up till 2005 by Luddy alone. And with the new hires arrived the name-change to ServiceNow in 2006. The company is currently led by Bill McDermott as its CEO and is based in Santa Clara, CA with a worldwide presence.

Industry – Enterprise Software

ServiceNow offers both Platform-as-a-Service and SaaS. Its area of expertise primarily lies in IT service management, but it is also known for its help desk operations. You might have heard of its more recent release, called “Orlando”. It is a unique version of its cloud software that incorporates artificial intelligence tech to solve practical problems. The company is known to generate revenue of $5.9 billion.

HubSpot Service Hub

HubSpot creates and provides marketing and support tools and software for businesses with a separate customer service department. Founded in 2006 by Brian Halligan and Dharmesh Shah, the company is currently based in Cambridge, MA. Hubspot’s revenue has been rapidly growing since its inception. It currently lies in and around the $1.3 billion mark.


HubSpot Service Hub is an offering of HubSpot exclusively for small to enterprise businesses. It is solely focused on developing and distributing customer service help desks. Apart from offering tools for sales and support, HubSpot also provides consulting services and learning resources. Its Boston-based conference for users and partners is quite well-known in business circles.

Zoho Desk

Zoho Desk is the SaaS product of the Zoho Corporation. Zoho Corporation mainly deals in developing online business tools and software. You may have heard about its web-based office tool, simply called Zoho. The company was founded by Sridhar Vembu and Tony Thomas in 1996, and it is currently based in Chennai, India.


Zoho dabbles in many industries, including IT and cloud computing. But its products primarily fall in the software industry. The company was called AdventNet for 13 years since its inception. When the Zoho CRM was released in 2005 and subsequently became popular, AdventNet changed its name to Zoho Corporation. It usually generates revenue of $690 million.


Freshworks is a cloud software development company that was established in 2010 by Girish Mathrubootham and Shan Krishnasamy. Back then, it was called Freshdesk, and its headquarters lay in Chennai, India. It later changed its name to Freshworks and shifted its headquarters to San Mateo, CA. It generates revenue of $371 million.


The help desk software of Freshworks is mainly focused on enhancing the customer service department. For the sales department, the company offers CRM software, whereas your human resources department will be more than happy with its numerous recruitment tools.


Kayako is a help desk software provider that is used by several major businesses around the globe. The company was founded in 2001 in Jalandhar, India, and it eventually shifted its operations to London, UK. Its branches are also located in Gurgaon, India, and Singapore.


Kayako’s entire business depends on the customer service sector. Its software is focused on effectively connecting the customer with the right representative at any company. It has over 50,000 clients, including the likes of Peugeot and NASA. No wonder its revenue is $162 million and climbing.


Intercom is a communications portal for connecting businesses with their clients and customers. The company’s headquarters lie in San Francisco, CA, and you can find its branches in London, Ireland, and Australia too. This privately-owned company was founded in 2011.

Enterprise Software

Intercom is mainly famous for its business customer service messaging platform. Did you know that just a year after its launch, one of Twitter’s founders invested a considerable sum in the company? Presently, Intercom earns revenue of $150 million.


The name says it all! Kustomer strives to improve the lives of consumers by easing up the process of connecting with the service department of a business. The company was founded by Jeremy Suriel in 2015.


Kustomer provides a customer service CRM and help desk software to various companies. It is based in New York City, NY, and generates revenue of $60 million.


SugarCRM is a software firm that is the owner of the online CRM system, Sugar. This privately held company was founded in 2004, and its headquarters are located in Cupertino, CA.


Apart from the regular CRM software, SugarCRM also produces help desk applications for enterprise businesses. Its current revenue can be found to be around $50 million.


Groove develops help desk software exclusively for small businesses. And it has been doing so for over eight years, making it a go-to company for many businesses. Groove is based in San Francisco, CA.


Groove covers almost every part of the help desk sector, including phone calls, social media, email, and live chat. It is steadily growing with a present revenue of $29 million.


Top 10 Zendesk Competitors: Salesforce Essentials, ServiceNow, HubSpot Service Hub, Zoho Desk, Freshworks, Kayako, Intercom, Kustomer, SugarCRM, Groove. These 11 companies contribute total revenue of $31.3 billion to the help desk sector, with a cumulative employee count of 99,298. Zendesk ranks third in terms of revenue in the list.

Competitor’s Stats:

Salesforce Essentials1999San Francisco, CA, US56,606
ServiceNow2003Santa Clara, CA, US15,000
HubSpot Service 2006Cambridge, MA, US5895
Zoho Desk1996Chennai, India10,000
Freshworks2010San Mateo, CA, US4141
Kayako2001London, UK80
Intercom2011San Francisco, CA, US630
Kustomer2015New York, NY, US343
SugarCRM2004Cupertino, CA, US546
Groove2014San Francisco, CA, US136

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